Important Information: Service Disruptions Starting 10/4
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System Upgrade

Frequently Asked Questions

  • What should I expect over upgrade weekend (Friday, October 4th – Monday, October 7th)?
    • All branch locations will close at 5:00pm on Friday, October 4 and reopen for normal business hours on Monday, October 7.
    • Online banking will go offline at 6:00pm on Friday, October 4. See pages 12 & 13 of the Upgrade Guide for more information on Online Banking
    • You will not be able to check your balances. 
    • Our ATMs will have limited functionality starting at 3:00pm on Friday, October 4. Cash withdrawals can still be completed. See page 14 of the Upgrade Guide for more information on ATMs and other limitations.
    • See pages 8-11 of the Upgrade Guide for complete Upgrade timeline.
  • How can I access the funds in my account during the upgrade weekend?
    • You will be able to make cash withdrawals from ATMs and debit cards will function without interruption.
    • If you plan to make a large purchase (over $1500) that weekend, please plan ahead for your cash needs, or make arrangements with staff prior to the upgrade.
  • Will I get a new debit card?
    • No, your debit card will remain the same and remain active until its expiration date.
    • See pages 14 & 15 of the Upgrade Guide for more information on debit cards.
  • Will my account number change?
    • Your account and routing number will remain the same.
  • Do I need to order new checks?
    • You can continue to use your current checks
  • I set up nicknames on my accounts. Will they transfer?
    • Nicknames will transfer only for the primary account holder. Any secondary account holders will need to update custom account nicknames.
  • Will my Bill Pay settings be saved?
    • Yes, your existing payees, recurring payments and past payment history will remain intact after the upgrade. However, you will need to reenroll in your desired e-bills.
    • See page 16 of the Upgrade Guide for more information on Bill Pay.
  • Will my statements or e-statements be affected?
    • Your statement delivery date may change depending on your product. For accounts other than Rewards Checking accounts, if your previous cycle was on or before the 15th, it will now be the 5th. Current statements after the 15th will now be received at
      the end of the month.
    • They will have an updated look & feel.
    • See page 15 of the Upgrade Guide for more information on statements.
  • Will I need to set up a new username and password for Online Banking?
    • Your username will remain the same.
    • You will need to set a new password. You may use the password you currently use by preregistering prior to the upgrade.
    • Instructions for preregistering your password can be found on page 8 and page 12 of the Upgrade Guide.
    • If you don’t preregister, you’ll use the default temporary password upon first logging into OLB after the upgrade. Default password: last four of SSN/TIN + 5-Digit ZIP Code, Ex. 123417701
  • What will happen to my automatic payments or direct deposits?
    • Any recurring payments or direct deposits you have set up should continue to process as they normally would.
  • Why can’t I see my personal accounts on my Business Online Banking anymore?
    • We are no longer allowing business accounts to view personal accounts for security and privacy reasons.

Important E-Statement Information

We would like to inform you that our e-statement customers will not receive a special paper statement on October 4, 2024. This statement will continue as an e-statement. With access to e-statements being unavailable during our upgrade weekend along with the delay of this e-statement being made available to you through Online Banking, we wanted to provide you with options available to you to receive your statement.
If you would like to receive a copy of your paper statement recapping your account activity from your last normal statement issued through Friday, October 4, 2024, please do one of the following:
On or after October 7, 2024:

  • Call us at 570.327.5263 to request a paper statement be mailed to your address.

  • Visit your local branch to request a paper statement.

System Upgrade Important Information

Published 10/4/2024

Our System Upgrade will begin today, Friday, October 4, 2024 and continue throughout the weekend. Please see below for important times.
Online and Mobile Banking will be unavailable starting at 6:00 PM today, and will be unavailable until the afternoon on Monday, October 7, 2024. Please make note of your balances and plan for your cash needs during the System Upgrade. Your debit card will continue to work normally throughout the upgrade weekend.
Mobile Check Deposit will be unavailable starting at 3:00 PM today. Checks can still be deposited by visiting your local branch until 5:00 PM today.
Bill Pay will be unavailable starting at 4:00 PM today. All bills schedule for payment prior to this will process according to when they are set to be paid.
All offices will be closing at 5:00 PM today and will be closed on Saturday, October 5, 2024.
Please visit https://woodlandsbank.com/system-upgrade/ for all updates.
We look forward to growing your experience with us!

Important Notice

Change in Branch Hours

We want to inform you that we are making some changes to our branch office hours. These changes will go into effect on January 1, 2024. Our primary reason for changing our hours is to allow our employees to have a better work-life balance. In-turn, this allows us to better retain our excellent employees which results in even higher standards of customer service that our customers know and love.

View New Hours

We understand that our new hours may affect some of our customers’ normal routines and for that we truly apologize. We recognize change like this can be hard.

  • $1000.00 daily minimum balance to earn interest & avoid a $5.00 monthly service charge.

Qualifying Requirements include:

  • At least 1 bill pay or ACH payment transaction
  • At least 12 debit card purchases

Note: Enrollment in e-Statements is required in order to open a High Interest or Cash Rewards checking account.

IRA Management

Changing jobs or retiring can be an exciting step in your life, but figuring out what to do with your retirement plan and other retirement assets can be confusing. Woodlands Bank Trust & Asset Management Services is here to assist you in making the right choice and will help you to achieve your long-term retirement goals.

Institutional Investment Management

Companies or organizations that hold funds or other assets can rely on Woodlands Bank Trust & Asset Management Services to assist them in managing their resources for long-term benefits. We will provide investment management during a period of time or into perpetuity.

Charitable Investment Management

Non-profit organizations that hold funds or other assets from charitable donations can utilize Woodlands Bank Trust & Asset Management Services to invest those funds for long-term benefits. We will provide investment management during a period of time or into perpetuity.

Executor & Estate Settlement Services

Choosing a qualified executor is essential to the timely and efficient administration of an estate. Our estate settlement services include acting as:

  • Executor
  • Agent for Executor

Estate & Financial Planning Services

The most common mistake in financial planning is not having a plan—having a strong financial and estate plan is vital to your financial health. We will work with you and your estate attorney to craft a plan for your unique needs.

Asset Management & Custodial Services

We will work with an individual to design a portfolio to fit their specific needs and objectives. Our duties will be determined by the type of account chosen.

  • Investment Management Accounts
  • Institutional Investment Accounts
  • Custody Account

Personal Trust Services

A trust permits an individual to carry out personal and financial objectives while providing protection for themselves and their family. The trust agreement sets forth the wishes of the individual, and it is the trustee’s responsibility to carry out those wishes. As a trustee, we will provide impartial advice and counseling for beneficiaries, investment management of the trust assets, continuity of management and a full accounting of all transactions. We offer:

  • Living Trusts
  • Testamentary Trusts (Trusts Under Will)
  • Life Insurance Trusts
  • Special Needs/Situations (Guardianships, Charitable)
  • Agent for Trustee

 

Treasurer's Checks

A Treasurer’s check is drawn on the bank’s own funds and signed by a bank employee. These checks are treated as guaranteed funds because the bank, rather than the purchaser, is responsible for paying the amount. They are commonly required for real estate and brokerage transactions. There is a small fee for these checks and they are only issued to bank customers.

Wire Transfers

Wire transfers help move money electronically from one person to another, domestically and internationally. This is an effective, safe way to transfer funds between banks. For a small fee, our customers can quickly send payments to others. The cutoff time is 1PM for International wires and 2PM for Domestic wires each business day.

Safe Deposit Box

A safe deposit box is located inside a bank vault and is used to store valuables. A financial institution rents out safe deposit boxes, and they can be accessed with keys. For a small annual fee you can safely store your important papers, etc. You can access your box during the bank’s normal operating hours.

Notary Services

In the United States, a Notary Public is a person appointed by a state government and whose primary role is to serve the public as an impartial witness when important documents are signed. This service is available at each office of Woodlands Bank and is only available to bank customers.